Returns
styling kids, helping people, protecting the planet
No questions asked return policy for cornflowerblue ORGANIC items.
If for any reason you're unhappy with the items you receive, they can be returned for an exchange or refund. Items should be returned new, unused, and with all cornflowerblue and label garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Items must be unworn / unused and returned in a reasonable time frame. We can't accept seasonal items after the season has ended or sale items that are no longer stocked.
Unsuitable gifts can be exchanged for something more suitable.
Items must be unworn / unused and returned in a reasonable time frame. We can't accept seasonal items after the season has ended or sale items that are no longer stocked.
Unsuitable gifts can be exchanged for something more suitable.
How to make a return
:
Step 1
Contact us to get a Returns Merchandise Authorisation (RMA) number
Phone (02) 9905 5003 (international +61 2 9905 5003) or email contact@cornflowerblue.com.au
Contact us to get a Returns Merchandise Authorisation (RMA) number
Phone (02) 9905 5003 (international +61 2 9905 5003) or email contact@cornflowerblue.com.au
Step 2
Exchanges: Your requested exchange items will be shipped to you, once we have recieved back the returned item. The new item will be shipped to you at our expense.
Exchanges: Your requested exchange items will be shipped to you, once we have recieved back the returned item. The new item will be shipped to you at our expense.
Returns: Please send back your returned goods to the return address below. Once we have received your return will process the refund. We will not accept back any return item unless you have contacted us for a Returns Merchandise Authorisation (RMA) number.
Damaged / faulty items: The occurrence of transit damage or faulty items is very rare. Should this occur we will minimise any inconvenience and work out the best possible solution on a case-by-case basis; replacement, refund, whatever works best for you. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Return Address
Please send all returns to:
PO Box 7105 Warringah Mall NSW 2100
OUR POLICY
Items should be returned new, unused and with all cornflowerblue and label garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All items returned should have a Return Merchandise Authorisation (RMA) number. Unidentified returns may be returned to the sender.
SHOES
All shoes must be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without boxes or in damaged boxes may not be accepted and may be sent back to the customer.
SWIMWEAR
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
